Upload once, answer forever: how the Knowledge Hub feeds Justina

Short answer: JustLogin’s Knowledge Hub lets you upload your company’s HR policies, handbooks, and documents once, then Justina, JustLogin’s AI assistant, answers employees’ policy questions directly from those documents. Combined with Justina’s access to live HR data (leave balances, payslips, rosters), it means both types of routine HR questions get answered instantly, without landing in HR’s inbox.

The two kinds of HR questions

Last week we looked at why your HR inbox fills up with questions employees could answer themselves, and how Justina clears the ones tied to live HR data. Leave balances, payslips, rosters: answered instantly, from real records.

But that’s only half the inbox. The other half is policy questions. How do I claim overtime? What’s the medical leave entitlement during probation? Can I encash unused leave? These answers don’t live in your HR data. They live in your documents, and that’s exactly where Justina’s Knowledge Hub comes in.

Why policy questions never stop coming

Every company has the answers written down somewhere. The problem is “somewhere.”

The employee handbook is a PDF from two years ago. The claims procedure sits in a shared folder nobody remembers the path to. The updated leave policy went out in an email in March. When finding the answer takes ten minutes and asking HR takes ten seconds, employees ask HR every time.

And it gets worse with every policy update. Each revision means another version floating around, and another chance an employee act on the old one. HR ends up answering the same questions not because the answers don’t exist, but because nobody trusts they’ve found the current one.

What the Knowledge Hub is

The Knowledge Hub is where your policies, handbooks, and HR documents live inside JustLogin, and it’s what Justina reads before she answers.

Upload your documents once. From then on, when an employee asks a policy question, Justina answers cite your documents: your overtime rules, your probation terms, your claims procedure. Not generic HR advice scraped from the internet.

“Upload once, answer forever” in practice

Here’s what that looks like on an ordinary Tuesday:

• “How do I claim overtime?” The old path: email HR, wait for a reply, follow up two days later. The new path: ask Justina and get the claims procedure from your own policy document in seconds.

• “What’s the medical leave policy for probation staff?” No digging through the handbook, no guessing which version is current. Justina answers from the document HR uploaded, the one that’s actually in force.

• “Can I encash unused leave?” Answered on the spot, with your company’s actual rule, not a template response.

And when does a policy change? Update the document in the Knowledge Hub, and Justina’s answers update with it. No mass email, no “please disregard the previous version,” no stale PDFs undermining the new rule.

Data plus documents: the whole inbox, covered

Put the two halves together and the picture changes:

• Questions about their records such as leave balances, payslips, and rosters: Justina answers from live HR data.

• Questions about your rules such as policies, procedures, and entitlements: Justina answers from the Knowledge Hub.

What’s left in the HR inbox is what genuinely needs a human: the exceptions, the sensitive conversations, the judgement calls. Which is what your HR team should be spending their time on anyway.

Set it up this week

If you’re already on JustLogin with Justina, setting up the Knowledge Hub starts with the documents you already have upload them and let Justina do the reading. Join Knowledge Hub beta program.

Not using Justina yet? Book a demo and see her answer a policy question from a real document of yours, if you bring one.